O.k. I found myself in the mood for a "Chicago" style polish sausage! (that’s basically raw white onions,tomato, mustard, pickle with some spicy peppers on a poppy seed bun with a syde of steak fries) So eye jumps in the nine-5 and head down to the local bodega and rush in with my best kool-aid smile on. I proceeded to order and take a seat with great anticipation. I was so excited that eye almost bit my finger nails off! Well they called my number and I leapt over the table with my ticket waving in the air, as if I had just had my name called on the price is right! Boy was I disappointed when eye got my sausage. Not only did it have extra mushy-over cooked onions, but the bun was soggy (like it had been run over by 3 greasy truck tires and refried-rechewed cow belly). I sat there and looked at my sausage as a lone tear ran down my face. I walked back up to the counter and tried to explain that my order was incorrect. The manager stated that I, the customer, must have told the counter person something other than what eye wanted. I calmly said that I asked for a 'Chicago style polish sausage'. The manager then explains to me that everyone who works at the company doesn't know how to make the sausages that way. I, the customer, told him that not only do I frequent the company often, but the sign next to the register says "Chicago style hot dogs" with a big picture. All any current or future employee, who may not have been aware of this would have had to do was replace the hotdog with a sausage or ask someone else to explain the menu at his job to him/them "AGAIN"!!!! The manager now says I should have gone over the requirements in detail with the order taker. Eye asked him to ask her while I go with him what I said. We both asked the order taker and she is the one who wrote down the incorrect order and had the nerve to have an attitude with me because he boss was checking her on her pseudo customer service skill-abilities (yeah I made up that word suckers). To make the painful story short, they remade the product and it was delishhhhhhhhhh! The moral of the story to me is that, it’s not worth retraining the world on customer service, I have to keep in mind customer service is dead and if eye keep my expectations very low, I won't be let down! Yeah that's what I will do. Matter a fact I am about to go to Wal-Mart and not get helped right now!!!! I am Ward.....