Thursday, May 26, 2011

Double customer service in reverse....


I love my brothers and sisters from all over the world but I seriously think those people who run them Chinese hair care stores have no customer service training over there. O.k. I went to the store looking for a new razor and wanted to look at the new clippers, so I asked Chin Lu for help. Do you know that sucka acted like I as disturbing him. I gave him a pass cuz the store was big and clean. But eye couldn't help but notice how he was looking at me like he thinks all black people are stupid and ignorant. I must admit as I looked around, I saw all black people in there talking loud and ignorant-lol!
It was crazy. Well I decided not to get the clippers and Chin Lu walked away shaking his head like he knew I was broke. It was no biggie because I am use to bad customer service, but sometimes I forget and think that in a tight economy that people would want to treat each customer as if they were the only customer. Guess it my imagination running away again.
Well hold on cuz it gets better. Decided I didn't want to cook so the family went to Applebees. It was cool but the waitress sucked. She came over and went straight for the drink choices (that cuz it cost 10cent for them to serve u a drink and they make a quick $2.89 from the jump). Told her that I am good with water. She brings back the water & spills it on the table and acts like she didn't see the water there. I asked for extra napkins and go it up myself. I didn't mind because the tip was not coming her way at this point anyway. Shoot $2 is my max-lol! Next they bring us someone else's order and then after they realized the error, they took the food to the next table and didn't say nothing to us. I know mistakes happen but a simple my bad is always a service recovery model I like.
Well the steak was good but the service affected the taste. All n all, I think I learned that everyone deserves respect but not everybody knows the meaning of customer service. Just once, I wish I could go out and get good service and have a great time with out dealing with all the drama in society.
I am Ward

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