OMG! Where do I begin? Hold on while I take a big sigh.........o.k. I am good now-lol! My nephews tell me that my little slider phone is old skool because eye don't twitter thingy or face-book from my phone. I just like to text and talk. Well, with that being said, how come my phone bill form Sprint jumped to $200 for this month from $85? Well Sprint said that my phone is some how accessing the Webb when I seen texts or pics. Keep in mind I have the unlimited text-pic option!
I tried explaining this to the rep who insisted that it was my fault and Sprint could not possibly be in error on this. I was transferred to the so-called supervisor (the dude in the next cube no doubt) who said they would call in my 72 hours once a ticket is formed and the higher powers who no one can talk to will decide if they will refund my money back. Of course no one ever called back, so I recalled again. I was told I was only going to get 50% of my $ back. I said NO BUENO sucka! They told me I was responsible to use my phone device responsible and should come in to get retrained on how to text using a basic phone!
If this wasn't so frustrating I would laugh! I was then transferred to this black gay dude who tried to act like he was my buddy. He said Mr. Ward I know the other reps have offered you 15% off the bill, but I can offer you 50% off your bill today. Again, I said NO BUENO! He told me that I am using the internet on my phone and how the notes he read said it was my fault. So he put me on hold and I was talking to someone else about about the situation about how this dude acting like Sprint is his company and how he get so much money from cheating people like me and he busted back in the phone call and said that "You know I can hear you and there is no need to get rude". I said I can talk to anyone about anything I want to and he lost it. He just let out his gayness and started snapping his finger and stood up with his hand on his hip and UN-tucked his pink polo shirt (I would imagine). I told him he was a house negro and he hung up! I was wrong for that but he was tripping! I Thought I was the customer who has a real complaint that occurs monthly. The supervisor actually called me back in 20 minutes and apologized and she would remove the charges 100% and deal with Gay-mon too! I know she really didn't say nothing to him but she made it sound good.
Well anyway, I went out and got me a Virgin mobile phone with the unlimited plan for everything for $40 per month. So now I will use the internet and facebook and stuff. The funny thing is my bill will never change, no extra taxes or contracts. I should have left a long time ago! By the way, did I tell you that I have Sprint Cell phone company 4 ever?
I am Sprint free Ward.....
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